BASIC POLICY & SERVICE GUIDELINES (AUP)

This Acceptable Use Policy (AUP) applies to all individuals, businesses, organizations, resellers, and end-clients (collectively, "users") employing any PCLHS services, hardware, property or other products.

Use of PCLHS resources constitutes acceptance of all policies in effect at the time of use. Modification to this policy may be made at any time and will be immediately effective upon posted changes.

PCLHS reserves the right to protect its resources, users, and reputation from any activity deemed damaging, offensive or abusive. To this measure, PCLHS will act as sole arbiter in determining violations of this policy.

Provisions:
Use of PCLHS services indicates the acknowledgment that:

  • Users are responsible for the security of accounts, systems, passwords, etc...and will not hold PCLHS liable for any loss or damages caused by exploitation or any other misuse of PCLHS resources.
  • PCLHS is not responsible for any damages, anticipated or otherwise, caused by viewing materials, links, or other content posted to systems on the local network or linked via this network. All users agree to indemnify PCLHS from any claims resulting from any use of its services.
  • Adult content is sanctioned by applicable local and federal governments/laws. Legal adult content is permitted on all PCLHS product lines. The viewing, downloading, or possession of legal adult content by PCLHS users and other Internet viewers, is not governed by PCLHS policy, and is left to the discretion of individuals requesting this material.
  • PCLHS may monitor its network and audit systems for any data or activity indicating potential policy violations.
  • PCLHS reserves the right to remove any account without prior notice. If PCLHS deactivates an account due to the direct or indirect participation of users engaging in illicit activities, any rights to a refund are forfeited by the client/reseller in control of the account at the time of the violation. Furthermore, no refunds for advance payments will be granted for deactivated accounts. Critical offenses and involvement in illegal activity will negate any perceived obligation of PCLHS to return data.

Abusive Clientele:
PCLHS may, at its discretion, suspend or terminate the service of any client/reseller who is financially delinquent, abusive/harassing to PCLHS personnel, or causes general disruption to the operation of the company and service of its users. Examples of such activity include, but are not limited to:

  • verbal or written abuse of PCLHS personnel (obscene language, threats, etc.)
  • repeated reactivation of abusive users
  • consistent errors or administrative changes causing unnecessary workload
  • spamming PCLHS email addresses, ticket systems, and/or servers
  • frequent late or bounced payments
  • issuing chargebacks
  • public harassment or derogatory/false/exaggerated forum/discussion group postings